Privacy and Data Protection

OSS Group Limited will hold information for the purpose of servicing your requirements under contract. The information we hold may be used by any department and/or division of OSS Group Limited and subsidiaries. All information we hold is what you have supplied and where necessary verified by the Environment Agency. We will not under any circumstance give information about you to anyone outside OSS Group Limited and subsidiaries unless law permits or insists us to do so.

Confidentiality and Security

OSS Group has a legal duty to protect the confidentiality of information relating to our customers. We take every precaution to protect any information you submit via our website in accordance with legislation such as the Data Protection Act 1998. Any data we use in our office is held on a central secure server and can only be accessed with appropriate password by OSS Group Limited and subsidiaries staff.

Monitoring Website Users and E-mails

We may monitor website users including movements around our site. In addition, e-mails sent to and from OSS Group Limited or subsidiaries may be monitored. Any such monitoring will take place in accordance with the law.

Sharing of Information

Any information you submit via our website will only be shared in accordance with the law.


OSS Group Limited and subsidiaries makes every effort to ensure the company registering to use our services are who they say they are. A manual check is made before every registration is processed by our Contract Administration Department to ensure our customer employs the person applying. It is not the responsibility of OSS Group Limited to ensure the person(s) using this service is authorised to do so by your company.


A cookie is a piece of data stored locally on your computer and contains information about your activities on the Internet. On our website, we use cookies to track users’ progress through the site, allowing us to make improvements based on usage data. The information on a cookie is not linked to any personally identifiable information you submit to our site. Once you close your browser, our access to the cookie simply terminates. If you choose not to accept the cookie, this will not affect your access to the majority of facilities available on our website. However, you may not be able to make full use of our online forms service.

Log Files

When you use the Internet, you are assigned a unique address, known as an IP address. We use IP addresses to analyse trends, to administer the site, track users' movements, and gather statistical information. IP addresses are not linked to personally identifiable information.


Our website contains links to other sites. OSS Group Limited is not responsible for the privacy practices within any of these other sites. We encourage you to be aware of this when you leave our site and to read the privacy statements on other websites you visit which collect personally identifiable information. This privacy statement applies solely to information collected on our website.

Correction / Updating Personal Information

If you notice any information within this service, which is not correct or up-to-date, you can click on the relevant button and send us details of the changes you wish to happen. We will then verify these changes and if appropriate, make the necessary amendments. You cannot at any point change information we have on our site yourself for security and data protection reasons.

Notification of Changes to Policy

If we decide to change our privacy policy, we will post details of any changes on our Homepage. This will help ensure that you are always aware of what information we collect, how we use it, and under what circumstances, if any, we share it with other parties.